Payment and Delivery
How do I order home heating oil?
There are two ways to order your oil. You can either call us on
How do I pay?
There are three ways to pay for your home heating oil.
- If you decide to pay for your oil in cash when your oil is delivered then you must be at home to complete your transaction when the lorry driver arrives. You can pay for your oil in cash or by cheque.
- If you decide to pay by credit/debit card, then your details will be taken over the phone or by our secure online ordering facility. Ian Martin Fuels has installed the latest encryption technology to ensure that your personal details are safe and secure. We take your privacy seriously and treat all information in accordance with applicable data protection laws in the UK.
- If you join our Easy Payment Plan, then the agreed amount of money will be debited from your account each month.
Delivery Times
Our office is open from Monday to Friday between 8.30am and 5.30pm and on Saturdays throughout the winter months between 9.00am and 1.00pm. We deliver oil 6 days a week in the winter months from Monday to Saturday. During the summer, we deliver from Monday to Friday, We aim to deliver your oil within two working days of ordering. If you want your oil delivered faster than this or if you run out of oil then please advise our customer service team at the time of ordering. If you need an emergency delivery of oil outside of these times and we are unable to respond to your request, then we would advise that you can buy 20 litre oil drums of home heating oil from larger garage forecourts which should keep you going until we get there.
How much can I order?
The minimum amount of oil that you can order online is 300 litres. Most domestic oil tanks range from 1,000 litres to 2,700 litres and the average oil order is around 1,000 litres. However, smaller quantities cost more per litre and it is more economical in the long term to order larger quantities of oil.
What type of oil should I order?
Most domestic oil is 28 kerosene which is yellow in colour. Some domestic tanks store gas oil or red diesel (35-second oil). This is red in colour and is more often used for agricultural purposes such as tractors or other farm yard vehicles. To find out what type of oil you need, please check your sight gauge on your oil tank and if it is yellow you need 28 kerosene and if it is red, you need to order gas oil.
Easy Payment Plan Information
Setting up a standing order will help you spread the cost of paying for your home heating oil by paying a monthly amount from your bank account. As long as you have paid for any outstanding orders you can begin to you use the Easy Payment Plan. As an added bonus, when you set up an account with us, you will get 40 litres free with your first delivery!
How much do I need to pay each month?
This depends on how much you use. We can help you decide how much to pay each month based on how much oil you have ordered over the past six months. For example, if you have ordered 500 litres of oil, you would need to pay £45 per month.
I usually ring around to get the best price. How do I know that I will not be charged more if I set up a standing order?
Oil prices fluctuate on a daily basis. When you call us to order oil or order on line, we guarantee that our standing order customers will be offered the best price possible price that we can offer at this time.
If I want to change the amount I pay each month, what do I do?
All you have to do is give us a call and once the amount has been confirmed you can then notify your bank of the agreed amount of money to be debited from your account each month.
If I want to cancel my standing order, what do I do?
You can cancel your standing order at any time. Just give us a month’s notice in writing and then you can cancel the standing order with your bank.
How do I open a standing order account with Ian Martin Fuels?
Download the standing order form now, fill it in, and send it to us and we will process your request. You decide which date of the month you would like the payment to be made and the amount you wish to pay. We will review your account on a regular basis and advise you if you need to pay less or need to pay more to cover the amount of oil that you are using.